This Privacy Policy explains how BoardGamesNMore ("BoardGamesNMore", "we", "us", or "our") collects, uses, discloses, and safeguards personal information when you visit or make a purchase from our website (the "Site"). By using the Site, you agree to the practices described in this Privacy Policy.
This Privacy Policy applies to personal information collected online through the Site and related communications (for example, email or SMS messages you opt in to receive). It does not apply to third-party websites or services that may be linked from the Site.
We may collect the following categories of personal information, depending on how you interact with the Site:
· Contact information (such as name, email address, phone number).
· Shipping and billing information (such as shipping address and order details).
· Account information (such as username and password, if you create an account).
· Transaction information (such as items purchased, order value, and order status).
· Customer support information (such as messages you send us).
· Technical and usage information (such as IP address, device identifiers, browser type, pages visited, and timestamps).
· Cookie and similar technology data (as described below).
Payment processing: we do not store full payment card numbers on our servers. Payments are processed by third-party payment processors. Those processors handle payment card data in accordance with their own privacy and security practices.
We use personal information for the following business purposes:
· To provide the Site and fulfill orders (including shipping, returns, exchanges, and customer service).
· To communicate with you about orders, inquiries, and account-related matters.
· To improve and secure the Site, diagnose issues, and prevent fraud or misuse.
· To understand how the Site is used and to improve our products, services, and user experience.
· To send marketing communications when permitted by law and based on your preferences (you may opt out at any time).
· To comply with applicable legal obligations and enforce our terms.
Email marketing: if you subscribe to marketing emails, you can opt out at any time by using the unsubscribe link in an email or by contacting us.
SMS/text messaging: if you opt in to receive text messages from us, your opt-in data and consent are used only to provide that messaging service. We do not share mobile information, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes.
Operational messaging (such as order updates) may still be sent where permitted or required to complete a transaction.
Cookies are small text files stored on your device. We use cookies and similar technologies to operate the Site, remember preferences, understand usage, and improve performance.
You can control cookies through your browser settings. Disabling cookies may affect certain Site features.
We may use analytics providers (for example, Google Analytics) to help us understand Site usage. These providers may set cookies or collect similar information subject to their own policies.
We may share personal information in the following circumstances:
· Service providers that help us operate the Site and provide services (for example, hosting, analytics, payment processing, shipping, customer support, and marketing tools), under contractual obligations to protect personal information.
· To comply with law, regulation, legal process, or a governmental request.
· To protect the rights, property, or safety of BoardGamesNMore, our customers, or others (including fraud prevention and security).
· In connection with a business transaction such as a merger, acquisition, or asset sale (where permitted by law).
We do not sell personal information.
Your personal information may be processed and stored in jurisdictions outside your province/territory or country, including where our service providers operate. Those jurisdictions may have different privacy laws. We take steps to ensure appropriate safeguards are in place when personal information is handled by our service providers.
We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including to fulfill orders, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Depending on your location and applicable law, you may have rights regarding your personal information, such as:
· Requesting access to personal information we hold about you.
· Requesting correction of inaccurate or incomplete information.
· Requesting deletion of personal information, subject to legal and operational requirements.
· Withdrawing consent for certain processing (where processing is based on consent).
· Opting out of marketing communications.
AI Chatbot and Chat Data
We may offer an AI-powered chatbot or other automated messaging features on our website. When you use the chatbot, we may collect the information you submit (such as message content and any information you choose to provide), as well as technical information (such as timestamps, device/browser type, approximate location derived from IP address, and log data) to operate the service, provide support, protect against misuse, and improve the chatbot's performance and our customer experience.
The chatbot may be supported by service providers that process information on our behalf (for example, hosting, analytics, customer support tools, and AI service providers). We do not sell personal information collected through the chatbot.
Please do not submit sensitive information through the chatbot (such as payment card numbers, government identification numbers, or other highly sensitive personal information). If you need help with an order, you may provide an order number or contact us directly.
Chat data is retained only as long as reasonably necessary for the purposes described in this Privacy Policy, including customer support, legal compliance, dispute resolution, and service improvement.
To make a request, contact us using the information in the "Contact us" section below. We may need to verify your identity before responding.
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate steps.
We may update this Privacy Policy from time to time. The "Effective date" above indicates when this Privacy Policy was last revised. If we make material changes, we will provide notice as required by applicable law (for example, by posting a prominent notice on the Site or by email where appropriate).
If you have questions about this Privacy Policy or would like to make a privacy request, contact us through our website contact form or by email at: Info@boardgamesnmore.com