Pre-Order Policy

By purchasing an item with PRE-ORDER in the title, you are purchasing to reserve a copy of a game that has not yet been released or in back-ordered. Your deposit is equal to the retail price of the game, as listed on BoardGamesNMore with tax and any shipping fees applicable to your order. Your payment will be collected in full in order to secure your pre-order copy and will not be refunded except in the event that we are unable to fulfill your order due to circumstances out of our control. We reserve the right to cancel any orders for any reason at any time. If we choose to cancel an order we will email the customer, but are under no obligation to obtain permission or acknowledgement, prior to cancellation of the order.

Pre-Order Stock

At times manufacturers release products in waves or partial quantities. We will ship orders in the order that they are received and processed. If you pre-order multiple copies of a single item, you maybe eligible for only 1 promotional item if quantities are limited.

If a product is allocated from our distributors and we receive insufficient stock to fulfill all pre-orders, but we are made aware of a future reprint of that product, we will make the option available to you via email to keep your pre-order on file for that future date, maintaining your position in the queue. If we don’t receive a response within 7 days, we will assume you no longer want the title, and your order will be cancelled and refunded.

We reserve the right to cancel and refund any order submitted with more than one pre-order item, or with stock items in conjunction with pre-order items.

Refunds

We provide refunds for our products before shipping. However due to charges from our payment services a 5% processing fee of the total amount shall be withheld on all refunds. However we can offer a 100% store credit for the amount for another purchase.

Price Change

We reserve the right to change our prices at any time. If a price increase occurs we will notify you via email. If we do not receive a timely response within 7 days, we will cancel your order, refunding the full amount paid – 5% (payment processing costs).

Shipping Pre-Orders

In the event that we determine you were undercharged for shipping at the time of your order, you will be contacted and asked to make a payment of the difference. Refusal to do so, or lack of response after 7 days, will lead to your pre-order being cancelled and your money refunded. If your address changes between the date of your order and the release of the pre-ordered item, it is your responsibility to Contact us and update your shipping information.

Pre-Order Status Updates

If you require additional information of follow up, please Contact us via email with your questions, and someone will get back to you as soon as possible. If we receive any major news regarding your product, such as productions or shipping delays or publisher cost changes, we will contact you directly via email.

Please Contact us if you have any questions.